Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.70 - $22.27
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Ralphs is a well-established grocery store chain based in California, proudly serving communities with over 180 stores throughout the state. Since merging with The Kroger Company in 1998, Ralphs has become a vital part of the Kroger family of companies, united by the mission To Feed the Human Spirit. The company emphasizes innovation, quality service, and a commitment to its customers, associates, and communities. Ralphs takes pride in fostering a diverse and inclusive workplace where people matter and where every employee is valued. The company offers flexible job opportunities that cater to various needs, including part-time and full-time roles, making... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred but not required
- Ability to stand for extended periods
- Basic math skills for transaction handling
- Flexible availability including weekends and holidays
- Ability to communicate effectively in English
- Must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to work cooperatively in a fast-paced environment
- Strong communication and interpersonal skills
- Knowledge of product preparation and food safety practices
- Ability to manage conflict professionally
- Integrity and honesty in handling customer and business information
- Willingness to follow company policies and procedures
- Ability to operate coffee shop equipment proficiently
- Ability to provide support for diverse customers, including minors and individuals with special needs
- Capable of adherence to safety and sanitation regulations
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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