Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Prescription coverage
flexible scheduling
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
training programs
Job Description
Kroger is the nation’s largest grocery retailer with nearly 2,800 stores across 35 states, operating under 28 different banners. Originating from a single store in Cincinnati over a century ago, Kroger has grown into a trusted household name dedicated to feeding the human spirit through exceptional food and community engagement. We pride ourselves not only on our variety of quality products but also on fostering a diverse and inclusive workplace where associates are valued and inspired to thrive. Kroger offers a wide array of opportunities for personal and professional growth, whether you are seeking part-time work or looking to build... Show More
Job Requirements
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Ability to handle conflict in a calm and cooperative manner
- Ability to follow directions and seek assistance when needed
- Must be able to perform essential job functions with or without accommodation
Job Qualifications
- Previous comparable experience preferred
- Knowledge of customer service principles
- Ability to operate kitchen and coffee shop equipment
- Strong communication skills
- Ability to work collaboratively in a team
- Basic math and cash handling skills
- Commitment to company core values including respect, honesty, integrity, diversity, inclusion and safety
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients and merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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