Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger is a renowned American grocer with a rich history that dates back over a century to a single tiny Cincinnati grocery store. Today, Kroger stands as the nation's largest grocer, operating nearly 2,800 stores across 35 states under 28 different brand names. Known for its dedication to quality, community, and innovation, Kroger takes pride in uniting diverse teams who share a fervent passion for food and people. Their mission, "To Feed the Human Spirit," encapsulates this commitment, emphasizing the importance of delivering exceptional customer experiences, supporting local communities, and fostering an inclusive work environment.
At Kroger, ther... Show More
At Kroger, ther... Show More
Job Requirements
- Excellent customer service skills
- High school diploma or equivalent preferred
- Previous experience in customer service or retail preferred
- Ability to work flexible hours including weekends and holidays
- Ability to stand for extended periods
- Basic math and cash handling skills
- Ability to follow safety and food handling regulations
- Ability to communicate effectively with customers and team members
- Ability to work cooperatively in a team environment
- Must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming environment
- Knowledge of product offerings
- Teamwork and collaboration skills
- Ability to operate coffee shop and kitchen equipment
- Strong communication skills
- Ability to manage conflict respectfully
- Integrity and honesty in handling business and customer information
- Ability to work under pressure
- Commitment to safety and food quality standards
- Ability to follow directions and seek help when needed
- Experience in providing support to diverse populations
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size or as close as possible to the amount ordered to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients and merchandise
- Check product quality to ensure freshness
- review ‘sell by’ dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
No experience required
Job Location
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