Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.01 - $22.40
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
vision coverage
Paid Time Off
Employee assistance program
Tuition Reimbursement
flexible scheduling
Job Description
Ralphs is a leading grocery store chain based in California, proudly serving customers through over 180 stores across the state. Since its merger with The Kroger Company in 1998, Ralphs has been part of one of the largest food retailers in the United States. The company takes pride in its rich history of innovation and commitment to exceptional customer service. Ralphs is more than just a grocery store; it is a community hub where people from diverse backgrounds come together with a shared dedication to food and the human spirit. The company's core values emphasize respect, honesty, integrity, diversity, inclusion,... Show More
Job Requirements
- High school diploma or equivalent
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Ability to stand for extended periods
- Ability to handle multiple tasks simultaneously
- Ability to communicate effectively with customers and team members
- Willingness to work flexible schedules including weekends and holidays
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming environment for customers
- Knowledge of coffee shop products and equipment
- Teamwork and collaboration skills
- Ability to maintain product quality and freshness
- Ability to operate kitchen and coffee shop equipment
- Understanding of food safety regulations
- Strong communication skills
- Ability to manage conflict in a professional manner
- Integrity and honesty in handling customer and business information
- Ability to follow directions and seek assistance as needed
- Capability to support and interact with diverse customer groups including minors and individuals with special needs
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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