Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.14 - $28.05
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k Match
performance-based incentives
Employee assistance program
Merchandise discounts
Job Description
Macy's is an iconic American department store with a rich heritage spanning over 160 years. More than just a retail destination, Macy's has become a beloved part of American culture, known for its traditions, innovations, and memorable moments, such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company offers a vibrant work environment that celebrates diversity, promotes career growth, and fosters a strong sense of community among its employees. Macy's continues to evolve by combining inspiring stores, irresistible products, and exceptional customer experiences, making it a truly special place to work and grow professionally.
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Job Requirements
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- ServSafe certified or food handler permit as required by state or local health department
- Ability to lift at least 30 lbs and perform physical activities including stooping kneeling crouching climbing ladders and reaching above eye level
- Ability to work a flexible schedule including days evenings weekends and holidays
- Close vision color vision depth perception and focus adjustment
Job Qualifications
- High school diploma or equivalent preferred
- Retail food service or customer service experience preferred
- ServSafe certification or food handler permit required as per state or local health department
- Strong leadership communication and coaching abilities
- Commitment to delivering exceptional customer experiences
- Solid organizational and problem-solving skills
- Basic business acumen including sales goals expense control and cash handling
- Knowledgeable in food safety sanitation and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with standards for safety sanitation and product quality
- Deliver exceptional customer experience by modeling Starbucks' customer connection standards and Macy's selling behaviors
- Train coach and motivate colleagues through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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