Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.15 - $28.05
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k Match
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Job Description
Macy's is a renowned retail company with a rich history spanning over 160 years. It is more than just a store—it is an iconic American brand recognized for its innovations and traditions. Macy's is famous for its inspiring stores, irresistible products, and major annual attractions such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. These hallmark events and the company’s commitment to excellent customer experiences have made Macy’s a memorable part of countless customers' lives and have created a special environment for its employees. Macy’s operates various divisions, including its Foods Division, which plays a crucial... Show More
Job Requirements
- High school diploma or equivalent
- Six months or more of retail food service or customer service experience
- Leadership or supervisory experience preferred
- ServSafe certification or food handler permit as required
- Ability to obtain Starbucks-required barista certifications
- Ability to lift at least 30 pounds
- Ability to remain in a stationary position for at least two consecutive hours
- Ability to perform physical tasks including stooping kneeling crouching climbing ladders and reaching above eye level
- Ability to work a flexible schedule
- Good communication and problem-solving skills
Job Qualifications
- Six months or more of retail food service or customer service experience
- Supervisory experience preferred
- Strong leadership communication and coaching skills to engage and develop a team
- Commitment to delivering exceptional customer experiences and resolving concerns effectively
- Solid organizational and problem-solving skills with the ability to manage multiple priorities
- Basic business acumen to support sales goals control expenses and ensure accurate cash handling
- Knowledge of food safety sanitation and compliance standards
- ServSafe certified or have food handler permit as required by state or local health department
- Ability to obtain Barista Basics Barista Trainer and Daily Ops certifications for Starbucks Licensed leaders within introductory period
Job Duties
- Lead daily café operations ensuring compliance with Starbucks Macy’s Foods Division and health department standards for safety sanitation and product quality
- Deliver an exceptional customer experience by modeling Starbucks customer connection standards and Macy’s Magic Selling behaviors
- Train coach and motivate associates through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation coaching and presentation of all food and beverages to Starbucks standards including proper merchandising and recipe adjustments to meet customer requests
- Manage scheduling payroll and labor productivity to balance customer service needs and cost control
- Oversee ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale compliance in alignment with Macy’s and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a positive role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks District Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Jobs By Filter