Sunriver Resort

Starbucks Shift Lead

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
medical and health benefits
Complimentary and discounted stays
food and beverage discount
Retail discount
Free golf and recreation rentals
Gym membership
Employee assistance program

Job Description

Sunriver Resort is a renowned destination resort known for its exceptional hospitality services and picturesque setting. Situated in a scenic location, it offers guests a unique blend of relaxation and recreation, making it a preferred choice for travelers seeking both comfort and adventure. The resort prides itself on upholding core values of trust, commitment, and open and honest communication, creating a supportive and inclusive work environment for its associates. Committed to delivering an outstanding guest experience, Sunriver Resort continually invests in its staff and facilities, ensuring that every visitor enjoys memorable stays and exceptional service. Known for its comprehensive employee... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum one year of customer service experience in retail or restaurant environment
  • Ability to direct others effectively
  • Strong communication and interpersonal skills
  • Ability to work flexible shifts including weekends and holidays
  • Commitment to acting with integrity and honesty
  • Ability to maintain composure under pressure
  • Ability to follow operational policies and procedures
  • Punctuality and regular attendance

Job Qualifications

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Customer service experience in a retail or restaurant environment for at least one year

Job Duties

  • Take the role as Person in Charge in the absence of the Store Supervisor or Store Manager
  • Act with integrity, honesty and promote the culture, values, and mission of Starbucks and Sunriver Resort
  • Maintain a calm demeanor during high volume or unusual events
  • Develop positive relationships with team members by addressing their motivation, needs, and concerns
  • Deliver excellent customer service with a customer-first attitude and connect with customers
  • Assist with new partner training by providing respectful coaching and feedback to the Store Manager
  • Keep staff members on task and ensure completion of daily duties
  • Provide clear communication to the Store Supervisor and Manager
  • Assist with food and supplies ordering
  • Provide inventory assistance
  • Maintain regular attendance and punctuality
  • Follow Starbucks and Sunriver operational policies including cash handling and safety
  • Provide quality beverages and food products consistent with Starbucks standards
  • Follow health, safety, and sanitation guidelines as per QASA

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location