Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,183.27 - $70,494.38
Benefits
comprehensive medical insurance
Dental Insurance
Vision Insurance
Optional FSAs and HSA plans
401k Retirement Plan
Commuter Benefits
Supplemental employee spouse and child life insurance
Gopuff employee discount
Career growth opportunities
internal rewards programs
Annual performance appraisal
Company equity program
Job Description
Gopuff is a leading digital delivery service that ensures customers receive everyday essentials and favorite indulgences quickly and reliably. Founded with the intent to bring convenience to busy lives, Gopuff operates as a tech-enabled platform combining e-commerce with local micro-fulfillment centers, allowing them to deliver a wide variety of products to customers in minutes. Their innovative approach has revolutionized the way people shop for everyday necessities, catering to the needs of modern consumers who value speed, convenience, and accessibility. As part of their diverse offering, Gopuff also manages licensed Starbucks locations, integrating the well-known coffee brand into their operational footprint... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum 2 years of leadership experience in multi-unit food service management
- Experience working in a coffee or cafe environment
- Strong communication skills
- Ability to work flexible hours including weekends and holidays
- Capability to travel between multiple store locations
- Proficient with data analysis and performance metrics
- Commitment to upholding brand standards and safety protocols
Job Qualifications
- 1+ year of multi-unit leadership experience in food service hospitality or retail including at least 1 year of experience in a cafe or coffee-focused environment
- Strong organizational interpersonal and problem-solving skills
- Proven experience in coaching mentoring and managing cross-functional teams across multiple sites
- Entrepreneurial mentality with a strong understanding of sales operations and customer experience
- Proficiency in computer systems Google Suite and business analytics tools
- Ability to lead in a dynamic rapidly changing environment while maintaining focus on performance and team development
- Track record of identifying and implementing process improvements to drive efficiency and results
Job Duties
- Lead Starbucks operations across multiple locations including deliveries inventory management and equipment maintenance ensuring smooth functioning and optimal performance across all cafes
- Drive improvements in key performance indicators such as production time order defect rate and cost per order across your portfolio
- Train and coach site-level leads and baristas to prioritize safety adhere to standard work procedures and maintain productivity
- Ensure financial success by meeting budget targets for productivity labor and other expenses contributing to the overall profitability of all sites
- Maintain compliance with Gopuff Starbucks and legal regulations using reports and dashboards to monitor performance and policy adherence across all units
- Implement and monitor safety and human resource compliance measures ensuring the safety of personnel and products at every location
- Develop and execute localized action plans to enhance performance while aligning with broader company strategy and operational standards
- Create and support strategies that improve safety culture and financial results at the multi-site level
- Oversee daily operations and staffing schedules to ensure adequate coverage during peak hours and weekends at all cafes
- Utilize data analysis and site visits to inform decisions that improve the customer experience and operational outcomes
- Collaborate with regional and area managers to manage labor and implement scheduling and forecasting tools efficiently
- Drive excellence in execution and business outcomes by implementing new initiatives coaching team leads and fostering a performance-driven culture across your stores
Job Location
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