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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.90 - $30.98
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Holidays
Employee assistance program
Job Description
Macy's is an iconic American department store with a rich history dating back over 160 years. Renowned for its deep-rooted traditions and innovative approach, Macy's has become a cornerstone of American culture, symbolizing excitement with events like the Macy's 4th of July Fireworks and the globally recognized Thanksgiving Day Parade. The company's commitment to memorable customer experiences and a vibrant shopping atmosphere makes it an exceptional place for professionals seeking a meaningful career in retail and customer service.
The role of Starbucks Supervisor within Macy's licensed Starbucks café combines the prestige of two leading brands: Macy's and Starbucks. This posi... Show More
The role of Starbucks Supervisor within Macy's licensed Starbucks café combines the prestige of two leading brands: Macy's and Starbucks. This posi... Show More
Job Requirements
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- Must be ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform physical duties including heavy lifting constant moving remaining stationary for at least two hours lifting 30 lbs stooping kneeling crouching climbing ladders
- Able to work a flexible schedule including days evenings weekends and holidays
- Strong leadership and communication skills
- Ability to handle cash and operate point-of-sale systems
- Excellent organizational and problem-solving skills
Job Qualifications
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- ServSafe certified or food handler permit as required by state or local health department
- Demonstrated leadership communication and coaching skills
- Ability to deliver exceptional customer experiences and resolve concerns effectively
- Strong organizational and problem-solving skills
- Basic business acumen to support sales goals and expense control
- Knowledge of food safety sanitation and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with Starbucks Macy’s Foods Division and health department standards for safety sanitation and product quality
- Deliver an exceptional customer experience by modeling Starbucks customer connection standards and Macy’s selling behaviors
- Train coach and motivate colleagues through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks division managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
- In addition to the essential duties mentioned other duties may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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