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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.80 - $32.45
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k)
Store discount
Employee assistance program
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Job Description
Macy's is an iconic American department store with a rich history that spans over 160 years. Known for its innovative retail strategies and commitment to the customer experience, Macy's has become a household name recognized nationwide. From the unforgettable Macy's 4th of July Fireworks display to the cherished Thanksgiving Day Parade, Macy's has been an integral part of American culture, making it a truly special place to work. As a retail company, Macy's combines tradition with modernity, offering a wide range of products and services that cater to diverse customer needs. By joining Macy's, employees become part of a company... Show More
Job Requirements
- High School diploma or equivalent
- Retail food service or customer service experience preferred
- Must be ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform physical tasks including heavy lifting constant moving stationary positions reaching stooping kneeling crouching and climbing ladders
- Ability to work a flexible schedule including days evenings weekends and holidays
- Ability to maintain close vision color vision depth perception and focus adjustment
Job Qualifications
- High School diploma or equivalent preferred
- Retail food service or customer service experience preferred
- ServSafe certified or have food handler permit as required by state or local health department
- Strong leadership communication and coaching skills
- Ability to deliver exceptional customer service and resolve concerns effectively
- Solid organizational and problem-solving skills
- Basic understanding of business principles including sales goals expense control and cash handling
- Knowledge of food safety sanitation and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with Starbucks Macy’s Foods Division and Health Department standards for safety sanitation and product quality
- Deliver an exceptional customer experience by modeling Starbucks customer connection standards and Macy’s Selling behaviors
- Train coach and motivate colleagues through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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