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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.80 - $32.45
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Job Description
Macy's is an iconic American retail institution with a rich heritage spanning over 160 years. More than just a department store, Macy's is a place of inspiration, tradition, and memorable experiences. From the excitement of the Macy's 4th of July Fireworks and the Thanksgiving Day Parade to offering a wide range of fashion and lifestyle products, Macy’s continuously captures the hearts of millions across the nation. Macy’s commitment to creating meaningful moments for both customers and employees has established it as a special workplace dedicated to excellence and community involvement.
Within this storied environment, Macy's operates a licensed Starbucks c... Show More
Within this storied environment, Macy's operates a licensed Starbucks c... Show More
Job Requirements
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform heavy lifting constant moving remaining in a stationary position and reaching with arms and hands
- Able to work a flexible schedule including days evenings weekends and holidays based on department and company needs
Job Qualifications
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- ServSafe certification or food handler permit as required by state or local health department
- Strong leadership communication and coaching skills
- Customer focus with ability to deliver exceptional experiences and resolve concerns
- Solid organizational and problem-solving skills
- Basic business acumen including sales goals expense control and cash handling
- Knowledge of food safety sanitation and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with Starbucks Macy’s Foods Division and Health Department standards for safety sanitation and product quality
- Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors
- Train coach and motivate colleagues through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
- In addition to the essential duties mentioned above other duties may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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