Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Retirement Plan
Job Description
Kessler Hospitality is a distinguished portfolio of artistically inspired boutique hotels known for their unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties spread across Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel embodies a distinct blend of art, music, and cultural influences deliberately crafted to offer approachable luxury. The collection includes a range of sophisticated properties, from cutting-edge downtown icons to premier luxury lodges, entertainment destinations, and elite ski lodges. As the founding member of the Marriott Autograph Collection, Kessler Hospitality introduced seven Autograph Collection branded hotels, each representing originality, bold style, and catering... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- Effectively communicate with associates and guests in an attentive, friendly, courteous, and service-oriented manner
- Listen to, understand, and clarify concerns raised by employees and guests
- Multitask and prioritize to ensure outstanding service
- Approach all encounters with guests and associates attentively and courteously
- Attend all required meetings and trainings
- Maintain regular attendance as per hotel standards
- Maintain high standards of personal appearance, uniform, and grooming
- Maximize efforts towards productivity and assist in implementing solutions
- Perform other duties as requested by management
- Available to work some weekends
- Ability to stand during entire shift
- Ability to occasionally lift up to 40 pounds
- Constant reaching, turning, and performing precision work
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to effectively communicate verbally and in writing
- Demonstrated multitasking and prioritization skills
- Positive and friendly demeanor
- Ability to work as part of a team
- Basic math and cash handling skills
Job Duties
- Maintain a calm demeanor during periods of high volume
- Anticipate customer and store needs by evaluating environment and customers
- Communicate information to manager to create a warm and welcoming environment
- Assist with new partner training by providing coaching
- Deliver outstanding customer service by connecting with customers and responding to their needs
- Follow operational policies including cash handling and safety
- Maintain a clean and organized workspace
- Provide quality beverages and food products by adhering to recipes and presentation standards
- Follow health, safety and sanitation guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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