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Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Pet insurance

Job Description

The Westin at The Woodlands is a premier hotel located in the vibrant area of The Woodlands Waterway Square, placing guests within walking distance to popular destinations such as Market Street and the Cynthia Woods Mitchell Pavilion. This strategic location makes it an ideal choice for both business travelers and weekend leisure visitors alike. The Westin is part of HEI Hotels and Resorts, a company that prides itself on valuing its greatest asset—its people. HEI fosters a supportive work environment that offers competitive compensation, comprehensive benefits, and industry-leading training and tools to help associates perform their best. This commitment to... Show More

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or hospitality preferred
  • basic mathematical skills
  • ability to operate point of sale systems
  • strong communication abilities
  • availability to work flexible hours including weekends and holidays
  • ability to stand or sit for extended periods
  • adherence to attendance policies

Job Qualifications

  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
  • ability to operate a keyboard and point of sale procedures
  • ability to effectively deal with and resolve conflict situations
  • ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
  • effective verbal and written communication skills
  • ability to adapt communication style to suit different audiences

Job Duties

  • Greet customers immediately with a friendly and sincere welcome
  • use a positive and clear speaking voice
  • listen to and understand requests
  • prepare customers' orders as requested accurately and efficiently
  • ring guest check correctly
  • close the check to the proper method of payment
  • ensure guest satisfaction
  • tactfully negotiate resolution in the event of dissatisfaction
  • maintain the highest level of standards for all product preparation
  • clean or sanitize work areas, utensils, equipment, service stations, or seating areas
  • comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
  • balance house bank at the end of the shift
  • retrieve and return bank from vault to workstation
  • comply with attendance rules and be available to work on a regular basis
  • perform any other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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