Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Competitive wages
Free parking
Meal program
Hotel and Hilton travel discounts
Job Description
The DoubleTree by Hilton Hotel, located in the vibrant heart of downtown South Bend, is a renowned hospitality establishment recognized for blending comfort, luxury, and convenience to provide an exceptional guest experience. This hotel boasts a unique Starbucks store nestled within its iconic glass atrium, a full-service restaurant known as Baker's Bar & Grill, and expansive 15,000 square feet of meeting and banquet space. Guests also have access to an indoor pool and fitness center, adding to the comprehensive amenities that make their stay memorable. The DoubleTree by Hilton is part of the globally respected Hilton hotel brand, which is... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or food and beverage service preferred
- ability to operate Starbucks equipment safely
- availability to work flexible hours including early mornings, evenings, weekends, and holidays
- adherence to health and safety regulations
- strong interpersonal skills
- ability to follow detailed instructions
- physical ability to stand for extended periods
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- knowledge of Starbucks products and beverage preparation preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- willingness to learn and participate in training programs
- attention to detail and commitment to quality
- teamwork and collaboration skills
- basic math skills for cash handling
Job Duties
- Greet guests warmly, establish rapport, and deliver friendly, personalized service in alignment with Starbucks and Hilton service standards
- determine customer preferences and needs through active listening and product knowledge
- create a welcoming café environment that reflects Starbucks' mission of connection and community within the hotel setting
- resolve guest concerns professionally and promptly, escalating issues as appropriate
- prepare and serve handcrafted Starbucks beverages, including espresso-based drinks, teas, and specialty beverages, strictly following Starbucks recipes, beverage standards, and sequencing
- accurately prepare and serve pastries, sandwiches, and food items following food safety, temperature, and presentation standards
- ensure beverage quality, consistency, and presentation meet Starbucks expectations at all times
- demonstrate thorough knowledge of Starbucks beverages, ingredients, brewing methods, and equipment
- educate customers on menu offerings, seasonal promotions, and product pairings to enhance the guest experience
- actively promote Starbucks products and support revenue generation through suggestive selling and brand-appropriate upselling
- operate Starbucks equipment (espresso machines, grinders, brewers) according to brand and safety guidelines
- maintain inventory levels by restocking coffee, syrups, cups, food items, and retail merchandise as needed
- perform routine cleaning, sanitation, and preventive maintenance to ensure equipment and café areas remain operational and compliant
- follow cash handling, POS procedures, and hotel financial controls accurately
- maintain a clean, organized, and visually appealing café, bar, and back-of-house areas at all times
- adhere to Starbucks, Hilton, local health department, and food safety regulations, including proper handwashing, sanitation, and temperature controls
- support a safe work environment by following all safety policies and procedures
- work collaboratively with hotel and Starbucks team members to support daily operations and peak service periods
- participate in required Starbucks training, brand updates, and operational refreshers
- demonstrate ownership, accountability, and flexibility in meeting operational needs, including early mornings, evenings, weekends, and holidays
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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