Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
healthcare
401k Match
Job Description
OTG Management LLC is a pioneering leader in revolutionizing airport hospitality experiences across North America. With an expansive footprint that includes over 300 in-terminal dining and retail locations spread across 10 major airports in the United States and Canada, OTG delivers exceptional travel experiences to millions of travelers annually. The company prides itself on fostering a culture of innovation, excellence, and inclusivity, driven by its dedicated workforce of over 5,000 crewmembers. As a company, OTG is committed to elevating airport hospitality by seamlessly blending cutting-edge service standards with a welcoming atmosphere that resonates with diverse travelers. OTG's collaboration with Starbucks®... Show More
Job Requirements
- Must be at least 18 years of age
- Fully conversational in English
- Must obtain ServSafe certification or equivalent within 30 days of being hired
- Able to lift 35 pounds in weight
- Must be able to stand for extended periods, to stoop, kneel and crouch
- Must be available to work varied hours/days, including nights, weekends, holidays and bad weather conditions
- Must be able to operate kitchen equipment, including espresso machines and grinders, coffee brews ovens and blenders
- Ability to learn quickly
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply
- Ability to work full time including variable hours including early mornings, evenings, weekends and/or holidays
Job Qualifications
- Must be at least 18 years of age
- Fully conversational in English
- ServSafe certification or equivalent within 30 days of being hired
- Able to lift 35 pounds in weight
- Able to stand for extended periods, to stoop, kneel and crouch
- Available to work varied hours/days, including nights, weekends, holidays and bad weather conditions
- Able to operate kitchen equipment, including espresso machines and grinders, coffee brews ovens and blenders
- Ability to learn quickly
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply
- Able to work full time including variable hours including early mornings, evenings, weekends and/or holidays
Job Duties
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of OTG
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the OTG experience during each shift
- Assists with new crew training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Delivers the OTG experience to all guests by acting with a guest comes first attitude and connecting with the guest
- Discovers and responds to guests needs
- Follows OTG cash handling and cash register policies and procedures
- Maintains a clean and organized workspace so that crew can locate resources and produce as needed
- Provides quality beverages, whole bean and food products consistently for all guests by adhering to recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Communicate and product outages, equipment issues, or quality of service problems to the manager on duty immediately
- Maintains regular and punctual attendance
- Engage with and understand or guests, including discovering and responding to guests needs through clear and pleasant communication
- Available to perform many different tasks within the store during each shift
- Maintain a clean, neat, well-groomed appearance
- Other duties, as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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