Staff, Concierge

Baltimore, MD, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401k plan

company match

Job Description

Our company is a well-established residential property management firm dedicated to providing an exceptional living experience for residents through outstanding customer service and secure, efficient building operations. We pride ourselves on maintaining a safe, welcoming, and well-managed environment for all residents, guests, and service providers. Situated in prime locations, our properties combine modern amenities with top-tier security and concierge services to ensure residents feel comfortable and taken care of at all times. We understand the importance of a well-trained, professional team to uphold these standards and nurture strong community relationships within our properties.

As a Concierge Associate, yo... Show More

Job Requirements

high school diploma or equivalent
previous experience in customer service or security is preferred
basic computer literacy, including Microsoft Outlook, Word and Excel
ability to stand and sit for long periods
ability to walk and occasionally climb stairs
ability to lift 30-50 pounds
good hand-eye coordination for handling packages and using computer equipment
ability to work flexible hours including weekends and possible overtime
must be able to respond to emergencies accurately and calmly

Job Qualifications

ability to manage multiple priorities
excellent customer service, communication and time management skills
basic knowledge of Microsoft applications, especially Outlook, Word and Excel
command of information system hardware/software is preferred
good written and verbal communication skills
strong customer service and interpersonal skills
ability to detect auditory and/or visual emergency alarms
the ability to work extended/flexible hours, weekends, and attend board meetings

Job Duties

provides exceptional customer service
meets and greets residents
checks guests and service providers in/out
understands and reacts to emergency response and access control procedures
monitors and operates electronic security control systems
maintains daily logs, records, and forms accurately
assists with general concierge services and performs administrative clerical, Word and Excel document work
walks the building premises as directed for monitoring purposes
monitors and controls access to the building
resolves and follows up on all complaints/issues, escalating to supervisor if necessary
helps maintain a safe and secure environment throughout the building/property
understands and completes all required forms
may be assigned other duties by supervisor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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