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Pilot Company

Sr. Representative, Guest Services

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $32.00
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Work Schedule

Standard Hours
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Benefits

competitive pay
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Employee Discounts

Job Description

Pilot Company is a leading travel center network with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, the company has grown into an industry powerhouse dedicated to fueling people and keeping North America moving. Pilot Company's operations span a wide range of services including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. The company prides itself on a people-first culture... Show More

Job Requirements

  • high school diploma or equivalent
  • basic computer skills including microsoft word and excel
  • excellent phone communication skills
  • ability to multitask and problem solve
  • team player with customer service focus
  • bilingual spanish english preferred
  • ability to work m-f 8 00am to 5 00pm and adapt to schedule fluctuations

Job Qualifications

  • high school diploma or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications microsoft word and excel
  • ability to type 40 plus wpm
  • bilingual preferred

Job Duties

  • answer calls emails and faxes from customers and or sales staff placing orders
  • work with operations to ensure deliveries meet customer needs and timelines
  • answer basic customer questions regarding products including pack sizes availability and pricing
  • set up new delivery locations
  • input orders into sc billing system and dispatch module

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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