Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
vision coverage
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a globally recognized business support services company with over 200 years of experience in delivering world-class business solutions. With operations in North America, the UK, Europe, and the Asia Pacific, Williams Lea by RRD serves leading companies around the world, particularly within the legal, financial, and professional services industries. The company's expertise spans administrative support, document production, presentation design, and marketing and communications services. Williams Lea by RRD prides itself on being a people-powered organization, committed to helping clients operate more efficiently and effectively by managing critical processes behind the scenes. Their global presence and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years' concierge and/or reception experience in a customer service environment
- 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience working with vendors preferred
- Outstanding guest services skills
- Excellent and sophisticated communication skills both verbal and written
- Good time management skills
- Good knowledge and understanding of a Cisco telephone system
- Must possess professional presentation and appearance
- Great interpersonal skills and an outgoing personality
- Excellent command of the English language both verbal and written
- Operational experience working at prestigious events preferred
- Attention to detail with good organizational skills
- Must possess passion to achieve excellent guest service consistently
- Demonstrates the ability to lead others effectively
- Ability to work under pressure plan ahead and anticipate problems
- Ability to meet all required deadlines
- A welcoming positive manner and an understanding of what good customer service looks like
- Acts with integrity at all times and embraces the company philosophy
- Ability to understand the needs of the client and provide customer service and superior client service
- Ability to create and maintain strong relationships and channels of communication with key interfaces and the business
- Knowledge of Condeco and working knowledge of AV equipment an advantage
- Ability to multitask prioritize workload and provide administrative support
- Ability to handle sensitive and/or confidential documents and information
- Able to make independent decisions that conform to business needs and policy
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory or managerial level
- Must work well in a team environment
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
Job Qualifications
- High school diploma or equivalent
- Minimum 3 years concierge and/or reception experience in customer service environment legal or financial services industries preferred
- 1 year or more experience working on a reception desk for blue-chip company in busy office environment
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience working with vendors preferred
- Outstanding guest services skills
- Excellent and sophisticated verbal and written communication skills
- Good time management skills
- Good knowledge and understanding of Cisco telephone system
- Professional presentation and appearance
- Great interpersonal skills and outgoing personality
- Excellent command of English language verbal and written
- Operational experience at prestigious events preferred
- Attention to detail and good organizational skills
- Passion to achieve excellent guest service consistently
- Demonstrates ability to lead others effectively
- Ability to work under pressure plan ahead and anticipate problems
- Ability to meet deadlines
- Welcoming positive manner and understanding of good customer service
- Acts with integrity and embraces company philosophy
- Ability to understand client needs and provide superior client service
- Ability to create and maintain strong relationships and communication
- Knowledge of Condeco and working knowledge of AV equipment an advantage
- Ability to multitask prioritize workload and provide administrative support
- Ability to handle sensitive and confidential documents
- Ability to make independent decisions conforming to business needs and policy
- Good problem-solving skills and understanding when to escalate issues
- Works well in team environment
- Ability to interact effectively with diverse backgrounds
- Ability to work in fast-paced environment
- Self-motivated with positive can-do attitude
Job Duties
- Ensure team provides outstanding reception and concierge service to client while building strong customer relationships
- Communicate with direct reports manager and client on job or deadline issues
- Immediately escalate operational problems or issues to Supervisor or Manager
- Handle client concerns and problem-solve resolutions in accordance with policies and procedures
- Produce required reports on schedule
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
- Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee visitor or client escalations
- Escort guests to their booked meeting room within the building informing the host of the guest's arrival
- Understand customer needs and provide 5 star professional service
- Attend to guests' wishes and requirements
- Answer phones make reservations take and distribute messages or mail and redirect calls
- Acquire extensive knowledge of premises and nearby venues and businesses
- Arrange events excursions transportation upon guest request
- Handle external and internal calls professionally
- Assist hospitality with room setup including beverages and food
- Manage external catering requirements from vendors
- Book meeting rooms using Condeco and MS Outlook ensuring AV room layout and food and beverage requirements
- Monitor reception inbox ensuring timely responses
- Book transport for employees and clients
- Manage Visiting Attorney office and room bookings and visitor pass management
- Liaise with other departments to ensure efficient communication and guest service
- Occasionally support client functions in the evening
- Adhere to Williams Lea and client site policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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