Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,700.00 - $106,400.00
Work Schedule
Standard Hours
On-call
Benefits
fly for free on any open seat on all Southwest flights
Retirement savings plan with dollar-for-dollar 401(k) company match up to 9.3 percent
potential for annual profit-sharing contribution
Competitive health insurance for employee and eligible dependents
Health plan coverage starting from first day of employment
Additional bonus opportunities for eligible leadership and individual contributor roles
comprehensive employee benefits package
Job Description
Southwest Airlines is a well-established and renowned airline company that prides itself on a steadfast commitment to providing a stable work environment where equality, learning, and personal growth are prioritized. Known for fostering creativity and innovation, Southwest Airlines encourages its employees to contribute to the continuous improvement of operational effectiveness. The company upholds a culture where mutual respect, concern, and caring attitudes are central, ensuring that employees not only receive these in the workplace but also extend them to every Southwest customer. As a major player within the aviation industry, Southwest Airlines operates from its vibrant corporate headquarters in Dallas,... Show More
Job Requirements
- High school diploma or GED
- Expert level experience in case management in a substance abuse and or social crisis program
- Knowledge of regulatory compliance environment
- Familiarity with DOT/FAA drug and alcohol related regulations
- Ability to prioritize multiple tasks with frequent interruptions
- Capability to work under pressure and meet deadlines
- Strong organizational skills with attention to detail
- Ability to maintain confidentiality of sensitive information
- Ability to communicate effectively in English
- Ability to use a computer and office productivity tools accurately and efficiently
- Must maintain well-groomed appearance according to company standards
- Must be a U.S. citizen or authorized to work in the U.S.
- Must be at least 18 years of age
- Ability to comply with company attendance standards
- Willingness to be on call for 24-hour service including some holidays and weekends
- Ability to perform duties from limited space work station for extended periods
Job Qualifications
- High school diploma or GED
- Expert level experience in case management within substance abuse or social crisis programs
- Expansive knowledge of regulatory compliance environments
- In-depth understanding of DOT/FAA drug and alcohol regulations
- Strong organizational and multitasking skills
- High emotional intelligence and empathy
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and exercise good judgment
- Experience in contract negotiation related to medical and treatment programs
Job Duties
- Oversee FAA Human Intervention Motivation Study (HIMS) and pilot medical licensing programs
- Serve as company representative and intermediary to FAA Office of Aerospace Medicine and Aviation Regional and Local Medical Examiners for pilot medical licensing and HIMS
- Provide guidance on medical disqualification criteria, impacts, and personnel management for pilots
- Collaborate with physicians on program management, support, and treatment options
- Counsel Base Chief Pilots, Southwest Airlines Pilots Association (SWAPA), Company Drug and Alcohol Team, and pilots on medical, DUI, and licensing issues
- Manage pilot assessment, treatment, and return-to-work protocols
- Evaluate and negotiate contracts with HIMS treatment facilities nationwide
- Assist with direct pilot interventions and family rehabilitation support
- Act as subject matter expert for Employee Drug and Alcohol Treatment Plans for pilots
- Provide inter-carrier support and networking for drug and alcohol and HIMS issues
- Represent Flight Operations in SWA Drug and Alcohol Program including education and impact analysis
- Liaise with SWA Drug and Alcohol Team for Flight Operations employees
- Oversee medical issues related to pilot fitness for duty, medical licensing, and certification
- Monitor medical oversight for pilots on inactive status or medical leaves
- Support contract administration teams with benefit evaluations for leave of absence and long-term disability programs
- Evaluate and negotiate contracts with domestic and international medical service providers
- Coordinate medical issues with Base and NOC Chief Pilots
- Comply with physical ability and other job requirements as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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