Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.25 - $38.46
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Coverage
401(k) Plan
Professional Development
Job Description
CBRE is the world's largest commercial real estate services and investment firm, recognized globally for its professionalism, expertise, and innovative solutions. With a dynamic and collaborative culture built on respect, integrity, service, and excellence, CBRE helps businesses and individuals thrive by providing top-tier commercial real estate services. The company embraces diverse perspectives, backgrounds, and skillsets, fostering an environment where employees can chart their own course and realize their full potential. CBRE is committed to equal employment opportunities and values the unique contributions of each team member in shaping the company's success. The Host service line at CBRE focuses on enhancing... Show More
Job Requirements
- Currently authorized to work in the United States without visa sponsorship now or in the future
- high school diploma or GED or equivalent experience
- minimum 3-4 years of experience in front desk, concierge, customer service or hospitality
- open and flexible work schedules
- ability to comprehend and interpret instructions and memos and ask clarifying questions
- comfortable meeting and engaging with new people with a warm demeanor
- apply a high level of attention to detail and strong verbal and written skills
- ability to perform physical tasks including significant walking, standing for long periods, bending, stooping, pushing or pulling, and lifting up to 40 lbs
Job Qualifications
- High school diploma or GED or equivalent experience
- a minimum of 3-4 years of front desk, concierge, customer service or hospitality experience
- strong verbal and written communication skills
- ability to comprehend and interpret instructions and memos
- comfort in meeting and engaging with new people with a warm demeanor
- high level of attention to detail
- ability to work flexible open schedules
- physical ability to perform tasks requiring mobility including standing for extended periods and lifting up to 40 lbs
Job Duties
- Be the first point of contact for all those entering the facility
- greet them with a friendly and welcoming demeanor
- record and log service requests and track the statuses
- provide administrative aid to the event team as needed
- deliver world-class customer service to all individuals in the facility
- build and maintain a database of local business recommendations including preferred transportation sources and dining
- follow property-specific security and emergency procedures
- notify appropriate parties to ensure safety
- acknowledge inquiries or complaints from clients and staff
- provide professional solutions
- resolve problems and identify approaches to accomplish team objectives
- establish new techniques to meet objectives
- ensure personal and team outcomes positively impact customer objectives
- lead by example and model behaviors consistent with CBRE values
- provide support for meetings and events
- coordinate guest services including arrival experience, transportation, signage, and event security
- create a hospitable environment for attendees and vendors on event days
- assist with conference room turnover and midday refresh
- respond to event activities such as gathering supplies and managing food and beverage services
- organize and inventory event supplies
- escalate potential issues as appropriate
- use existing procedures to solve problems
- follow defined procedures under supervision
- suggest improvements to processes and solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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