Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $160,000.00 - $205,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) retirement plan
short-term disability insurance
long-term disability insurance
Life insurance
Paid parental leave
Paid vacation
Paid holidays
Job Description
SpaceX is a pioneering aerospace manufacturer and space transport services company founded with a bold vision for humanity's future — exploring and inhabiting other planets, with Mars as the ultimate destination. Known for its innovative approach and disruptive technologies, SpaceX is actively developing cutting-edge solutions to make space travel more accessible and efficient. This dynamic company leads the private space industry with milestones like reusable rockets and commercial spaceflight, aiming to shape the next era of space exploration and technology. SpaceX operates at the intersection of advanced aerospace engineering and ambitious space missions, setting itself apart through rapid innovation and... Show More
Job Requirements
- Must have a bachelor's degree
- must have 7+ years working with aerospace or government customers to support a technical product/service
- must have 5+ years direct people management experience
- must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- must be willing to travel to other SpaceX offices and customer locations as needed
- active Top Secret or Top Secret SCI clearance preferred but not mandatory
- must conform to U.S. Government export regulations (U.S. citizen, lawful permanent resident, refugee, asylee or eligible for Department of State authorization)
Job Qualifications
- Bachelor's degree
- 7+ years working with aerospace or government customers to support a technical product/service
- 5+ years direct people management experience
- 10+ years of experience working with aerospace or government customers preferred
- 7+ years of direct people management experience preferred
- professional experience working with airlines or in aircraft design/modification preferred
- demonstrated ability to quickly and successfully grow an excellent team and new function
- demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere
- proven success in championing and leading significant projects and business initiatives
- exceptional customer interface skills including excellent written and verbal communication
- excellent negotiation and conflict resolution skills
- familiarity with existing Starlink products, services and customer support systems/processes
Job Duties
- Grow and build the aviation enterprise account management function within Starlink
- hire and lead an exceptional team
- identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
- develop internal goals and metrics/visualizations to measure and communicate success
- manage all aspects of non-technical project management for commercial enterprise accounts
- work with internal and external stakeholders to finalize commercial and government aviation contracts, serving as a final check before contract signature to ensure successful execution and risk communication
- ensure contract deliverables are delivered on time and meet contract requirements
- take extreme ownership to realize forecasted revenue on or ahead of schedule
- identify and communicate readiness levels, requirements, schedules, and risks
- own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
- build relationships with customer points of contact to identify requirements and manage expectations
- collect, communicate, and champion customer feedback internally to influence programmatic and technical development
- retain and grow account value
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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