Sr. Manager, Operations Services- Workforce Management
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $112,000.00 - $160,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Highly competitive pay
bonus plan
Medical insurance
Dental Insurance
Vision Insurance
flexible PTO plan
401K Program
Employee HSA
Employee FSA
Complimentary greens
Clear career path
Free sweetgreen swag
Job Description
Sweetgreen is a forward-thinking restaurant company that is deeply committed to building healthier communities by connecting people to real, fresh food. Established as a leader in the fast-casual dining space, Sweetgreen operates a dynamic network of restaurants where a team of 3,500 dedicated employees prepares meals from scratch daily using fresh ingredients delivered each morning. The company’s mission is centered on making real food convenient and accessible to everyone, while fostering positive social and environmental impacts in their local communities. Sweetgreen prioritizes a culture of inclusivity and equal employment opportunities, ensuring a supportive environment for diverse backgrounds and experiences. They... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 5-7+ years of relevant experience in operations or workforce management
- Strong analytical and financial modeling capabilities
- Experience with workforce management systems preferred
- Excellent organizational and project management skills
- Strong communication and interpersonal skills
- Ability to work collaboratively across departments
- Willingness to spend significant time in the field and travel as needed
- Proficiency in Microsoft Excel or Google Sheets and related productivity tools
Job Qualifications
- 5-7+ years of experience in operations strategy, workforce management, or multi-unit restaurant operations
- Strong analytical and financial modeling skills with ability to translate insights into field-ready solutions
- Experience implementing or managing workforce management systems such as scheduling, forecasting, and labor optimization preferred
- Highly organized with attention to detail and a track record of executing complex initiatives across functions
- Clear, confident communicator able to influence at multiple levels of the organization
- Comfortable balancing strategic thinking with hands-on field work
- Proficiency in Excel/Google Sheets advanced functions and modeling, Google Suite, and workforce management systems
- Willingness to spend up to 30-40% of time in restaurants and 10-25% traveling to key markets
Job Duties
- Own and evolve labor optimization programs balancing efficiency with guest experience and team member engagement
- Partner with Operations and Finance to analyze labor performance, identify opportunities, and design field-ready solutions
- Translate labor modeling into actionable programs that improve scheduling accuracy, reduce unplanned spend, and strengthen productivity
- Design, launch, and sustain workforce programs that streamline scheduling, optimize deployment, and enhance hourly and management effectiveness
- Lead pilots and market tests to validate new labor initiatives, deployment strategies, and workforce tools
- Define success criteria, capture structured feedback, and make go/no-go recommendations grounded in data and operator insights
- Partner with Technology and People teams to maximize the value of the workforce management system
- Enhance scheduling accuracy, labor forecasting, and compliance by improving system configuration and adoption
- Serve as a subject matter expert ensuring restaurant teams have tools, training, and support to use the system effectively
- Identify opportunities to expand system capabilities and integrate with other operational tools
- Serve as a connector between Operations, People, Finance, and Technology to align on workforce strategies and ensure smooth implementation
- Partner with field leaders to ensure new initiatives are practical, sustainable, and scalable across the restaurant network
- Communicate clearly and persuasively to influence decision-making and align stakeholders
- Build and maintain reporting dashboards to track labor performance, identify outliers, and measure ongoing savings
- Ensure field teams have simple, effective tools and processes that support consistent execution and decision-making
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: