Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Pet-friendly environment
On-site events and adoptions
gym
On-site café
Onsite childcare
paid volunteer opportunities
Print center and business services
Job Description
PetSmart is a leading specialty pet retailer in the United States, dedicated to providing comprehensive products and services for pet parents, their pets, and communities. With a strong commitment to enhancing the lives of pets and those who care for them, PetSmart operates thousands of store locations and serves millions of customers nationwide. Founded on the principle of 'Anything for Pets,' the company places high value on creating meaningful experiences through innovative services and products. The company culture emphasizes collaboration, belonging, and shared purpose, making it a distinctive workplace where every associate's voice and experience matter. PetSmart's Phoenix Home Office... Show More
Job Requirements
- Bachelor's degree from four-year college or university highly preferred
- 7-10 years experience in business strategy, project management, merchandising, or marketing
- Ability to develop and maintain analytical frameworks, dashboards, and KPI tracking tools
- Proven ability to translate complex data sets into actionable recommendations
- Strong executive presence and influencing skills
- Highly strategic while capable of detailed tactical execution
- Proficient in Microsoft Word, Excel, and PowerPoint
- Skilled in business and financial acumen
- Strong collaboration across departments and with field functions
- Ability to interpret data and translate into actionable insights
- Creative problem solving with risk and contingency planning
- Detail oriented with strong project management skills
Job Qualifications
- Bachelor's degree from a four-year college or university in retail, business, or related field highly preferred
- 7-10 years experience in business strategy, project management, or relevant field experience
- Proven track record of driving sales growth, margin improvement, and market share expansion
- Strong analytical skills with the ability to develop dashboards, KPI tracking tools, and interpret complex datasets into actionable insights
- Executive presence with abilities to influence across all levels including field and operations leadership
- Highly strategic mindset with flexibility to plan long-term and delve into tactical details
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Strong business and financial acumen to develop and execute well-thought-out strategies
- Collaborative skills to work effectively with diverse departments and field functions
- Excellent problem-solving skills with a focus on creative solutions and risk management
- Detail-oriented and skilled in project management
Job Duties
- Serve as subject matter expert and business owner for PetsHotel and Training
- Oversee key initiatives focused on creating disproportionate sales growth
- Manage PetsHotel and Training profit and loss, monitoring data and performance trends to improve the business
- Identify innovation opportunities within the services marketplace and bring forth strategies to capitalize on them
- Partner and collaborate with internal teams including operations, analytics, labor, marketing, and others
- Drive the strategic vision of operations strategy for PetsHotel and Training, connecting business needs with operational excellence
- Lead talent development efforts and enforce accountability within the organization
- Maintain a broad vision ranging from high-level strategic planning to tactical marketing details
- Engage in cross-department projects to innovate and adapt hotel and training businesses to meet evolving market demands in a timely manner
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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