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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $77,700.00 - $129,300.00
Work Schedule
Rotating Shifts
Standard Hours
On-call
Benefits
Health Insurance
Savings benefits
Educational opportunities
Paid Time Off
bonus
Long-term incentive units
Employee Discounts
Job Description
The Walt Disney Company (TWDC) is an iconic multinational entertainment and media enterprise, renowned worldwide for its creativity, innovation, and dedication to delivering exceptional experiences. With a vast global footprint, TWDC operates across various segments, including media networks, parks and resorts, studio entertainment, and direct-to-consumer platforms. This diverse portfolio necessitates robust security operations to protect its employees, guests, and valuable assets across the globe. The Global Security Control Center (GSCC) at Disney serves as a critical nerve center for monitoring, managing, and responding to security events 24/7/365, ensuring a safe and secure environment that enables the company's continued success and... Show More
Job Requirements
- Bachelor's degree
- 10 or more years of progressive experience in security, crisis management, or operations center leadership
- at least 5 years experience leading and developing teams through change
- experience leading 24/7 watch operations and training/quality assurance functions in global security organizations
- demonstrated success in overseeing multidisciplinary teams
- strong strategic planning and program oversight skills
- working knowledge of GSOC operational frameworks and security platforms
- proven ability to build and maintain cross-functional partnerships
- ability to communicate complex information clearly
- executive-level briefing skills
- analytical capability with security data
- ability to manage competing priorities
- experience in crisis management
- appreciation for cultural differences in global operations
- proficiency in MS Office and emerging platforms
Job Qualifications
- +10 or more years of progressive experience in security, crisis management, or operations center leadership
- at least 5 years leading and developing teams through change
- experience with 24/7 watch operations and training/quality assurance functions in large global security organizations
- demonstrated success overseeing multidisciplinary teams in global monitoring, open-source intelligence, social media research, or related functions
- strong strategic planning and program oversight skills
- working knowledge of GSOC operational frameworks and security platforms
- proven ability to build and maintain cross-functional partnerships with senior leaders and enterprise collaborators
- ability to synthesize complex information and communicate clearly
- executive-level briefing skills
- strong analytical capability in security data and feedback
- proven ability to manage competing priorities and drive accountability
- experience handling crisis situations and leading teams effectively under stress
- appreciation for cultural differences in global operations
- robust understanding of security technologies and platforms
- proficiency in MS Office applications and emerging platforms
Job Duties
- Lead and develop a team of 10 specialists
- set clear expectations, coach performance, and ensure accountability
- build succession readiness and career progression plans
- foster an inclusive, collaborative culture aligned with TWDC values
- partner with GHRO on talent planning, workforce design, and performance management
- promote collaboration and mentoring within the team and across global security partners
- provide strategic direction and oversight for 24/7 watch operations
- ensure operational excellence, staffing readiness, and service quality
- drive initiatives to optimize scheduling and strengthen infrastructure
- ensure timely, accurate security communications and actionable reporting
- offer technical guidance on infrastructure improvements and high-priority incidents
- navigate emerging events and improve operational infrastructure
- spearhead creation and revision of policies and procedures
- establish and ensure control center standards compliance
- document SOPs and after-action processes
- partner with Legal and Global Security leadership to align policies
- lead the Strategic Training Program
- maintain quality assurance standards
- monitor performance metrics and conduct audits
- collaborate on program design and assessment
- serve as GSCC liaison to Global Security teams and segment Control Centers
- partner on strategic planning, budgeting, and organizational priorities
- represent GSCC in governance forums and with external partners
- provide on-call leadership coverage
- lead critical incidents and high-tempo events
- support incident workflows, notifications, and crisis communications
- contribute to drills, tabletop exercises, and after-action reviews
- act as GSCC Director in their absence
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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