Bulgari

Sr Manager Customer Service & Logistics – Caribbean & Latin America

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

Bvlgari, founded in Rome in 1884, stands as a distinguished and internationally acclaimed brand known for its exquisite Roman High Jewelry and as an enduring symbol of the Italian art of living. Over the years, Bvlgari has transformed from a luxury jeweler into a diversified purveyor of premium products and services worldwide. Its portfolio ranges from fine jewels and high-end watches to bespoke accessories and perfumes, supported by a global network of boutiques and luxury hotels. The brand is not only synonymous with luxury but also demonstrates a staunch commitment to social and environmental responsibility, notably through philanthropic partnerships and... Show More

Job Requirements

  • Minimum 8-10 years of experience in logistics supply chain management or merchandising
  • bachelor’s degree in business administration supply chain management or logistics related field preferred
  • strong analytical skills and advanced proficiency in Microsoft Office
  • excellent written verbal and interpersonal communication skills
  • process-oriented with sound decision-making abilities
  • deep understanding of the Latin American landscape with specific knowledge of import regulations trade practices and logistical challenges within the region
  • proven ability to function effectively in a highly dynamic team environment
  • ability to deliver time-pressured projects on-time and on-quality
  • fluency in Spanish is a must
  • Portuguese is a plus

Job Qualifications

  • Minimum 8-10 years of experience in logistics supply chain management or merchandising
  • bachelor’s degree in business administration supply chain management or logistics related field preferred
  • strong analytical skills and advanced proficiency in Microsoft Office
  • excellent written verbal and interpersonal communication skills
  • process-oriented with sound decision-making abilities
  • deep understanding of the Latin American landscape with specific knowledge of import regulations trade practices and logistical challenges within the region
  • proven ability to function effectively in a highly dynamic team environment
  • ability to deliver time-pressured projects on-time and on-quality
  • fluency in Spanish is a must Portuguese is a plus

Job Duties

  • Finalize distribution contracts with business partners ensuring proper shipping terms customs compliance and efficient order management processes
  • achieve the business's monthly and annual revenue targets across all distribution channels and regions within LATAM
  • optimize and update procedures and controls to maintain order processing standards
  • oversee overall department performance and reporting
  • manage the customer master file in partnership with finance to ensure seamless execution from the first order
  • control sales discounts credit notes and returns
  • ensure customs compliance in all importing countries under LATAM responsibility and act as the Importer of Record where applicable
  • monitor and oversee the importation process with all clients to ensure compliance
  • execute special projects such as new store pop-ups
  • define coordinate and manage events and roadshows to align with business needs and cost efficiency
  • define and implement new business flows for all channels
  • manage vendor relationships and new vendor RFQs
  • implement best practices to continuously monitor inventory levels and improve sales performance by analyzing sales trends
  • optimize stock availability and manage goods in transit by adhering to budgets and prioritizing effectively
  • report on key product performance and coverage
  • optimize relationships with central teams to identify opportunities and secure allocations and coverage
  • contribute to budget construction
  • conduct weekly check-ins with logistics partners to monitor activity and review performance
  • provide monthly performance and costs reporting in alignment with budget forecasts
  • coordinate warehouse transportation and customs activities with partners freight forwarders local brokers storage and transport agents to ensure efficiency and compliance with local regulations
  • maintain activity continuity proper traceability and reporting
  • deploy short-term and day-to-day activities to ensure efficient response to the defined logistics strategy
  • approve and supervise timely and accurate processing of vendor invoicing and payments through iValua and Adamas
  • apply company rules and guidelines in daily activities and special events
  • manage the logistics of consignment pieces for all LATAM events marketing PR DOS BP
  • manage quarterly inventory at the Miami office location
  • enforce best practices and inventory control policies with the entire LATAM office team
  • lead and manage the department effectively
  • communicate department strategy to direct reports and ensure adherence to processes and procedures
  • set challenging and achievable goals for each team member
  • recruit train motivate and develop teams and potential

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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please contact the employer.