Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading American company specializing in broadband communications and entertainment services. Recognized for its innovative approach and commitment to customer satisfaction, Cox has established itself as a prominent provider in the telecommunications industry. The company offers residential and commercial services that encompass high-speed internet, digital cable television, telephone, smart home automation, and business networking solutions. With a focus on cutting-edge technology and a mission to connect people to what's important in their lives, Cox Communications has built a strong reputation for exceptional service and community involvement.
The Senior Logistics Concierge role at Cox Communications is a piv... Show More
The Senior Logistics Concierge role at Cox Communications is a piv... Show More
Job Requirements
- High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry preferred
- Trained in multi-channel communication preferred
- Bilingual preferred
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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