Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services in the United States, known for its commitment to superior customer satisfaction and innovative technologies. With a strong presence across the nation, Cox strives to enhance daily life through reliable connectivity and exceptional service. As a well-established telecommunications company, Cox invests heavily in employee development, fostering a diverse and inclusive workplace culture focused on continuous growth and community engagement.
The Senior Logistics Concierge position at Cox Communications is a critical role aimed at delivering top-tier client advocacy and ensuring exceptional client satisfaction. This role op... Show More
The Senior Logistics Concierge position at Cox Communications is a critical role aimed at delivering top-tier client advocacy and ensuring exceptional client satisfaction. This role op... Show More
Job Requirements
- High school diploma/GED and 5 years' experience in a related field
- OR any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience
- OR 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Must reside within 50 miles of the Cox office at 4615 E. Elwood St. Suite 300 Phoenix, AZ
- Must be authorized to work in the United States without sponsorship
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry (preferred)
- Trained in multi-channel communication (preferred)
- Bilingual (preferred)
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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