Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading American company specializing in telecommunications, broadband internet, digital cable television, and home automation services. Renowned for its commitment to innovation and superior customer service, Cox Communications serves millions of customers across the United States. With a robust infrastructure and a focus on technology-driven solutions, the company has built a reputation for delivering reliable and efficient communication services. Cox prides itself on its inclusive work environment and its dedication to employee growth and development, making it a sought-after employer in the telecommunications sector.
As a Senior Logistics Concierge at Cox Communications, you will play a... Show More
As a Senior Logistics Concierge at Cox Communications, you will play a... Show More
Job Requirements
- High school diploma/GED and 5 years experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
Job Qualifications
- High school diploma/GED and 5 years experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry
- Trained in multi-channel communication
- Bilingual
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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