Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
Voting leave
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading American company in the telecommunications sector, providing an array of services including digital cable television, high-speed internet, and telephone services. Recognized for its commitment to innovation and customer satisfaction, Cox Communications has established itself as a trusted provider serving millions of customers across the United States. The company emphasizes a work culture focused on collaboration, client advocacy, and career growth, appealing to professionals eager to contribute to a dynamic and customer-centric environment.
The Senior Logistics Concierge role at Cox Communications is a pivotal position within the call center environment that champions client advocacy and satis... Show More
The Senior Logistics Concierge role at Cox Communications is a pivotal position within the call center environment that champions client advocacy and satis... Show More
Job Requirements
- High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Must reside within 50 miles of Cox office located at 4615 E. Elwood St. Suite 300 Phoenix AZ 85040
- Must be authorized to work in the United States without sponsorship
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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