Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a prominent telecommunications and media company committed to delivering exceptional service and innovative solutions to its customers. As a leader in the industry, Cox provides a diverse range of services including high-speed internet, digital cable television, and telephone services. The company is dedicated to customer satisfaction and operational excellence, fostering a work environment that encourages growth, collaboration, and community involvement. With a strong presence throughout the United States, Cox Communications continues to expand its infrastructure and service capabilities, ensuring clients receive dependable and cutting-edge communication solutions.
The role of Senior Logistics Concierge at Cox Communications ... Show More
The role of Senior Logistics Concierge at Cox Communications ... Show More
Job Requirements
- High school diploma/GED
- 5 years' experience in a related field or equivalent combination
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Ability to reside within 50 miles of Phoenix, AZ office
- Authorization to work in the United States without sponsorship
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field
- OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience
- OR 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry preferred
- Trained in multi-channel communication preferred
- Bilingual preferred
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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