Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading American broadband communications and entertainment company, delivering advanced digital video, internet, telephone, and wireless services to residential and business customers. With a strong reputation for innovation and customer service, Cox is committed to helping millions of people connect, communicate, and grow through its wide range of communication solutions. As a major player in the telecommunications industry, Cox continues to expand its footprint by offering high-quality services across multiple platforms and delivering a superior customer experience. The company prides itself on fostering a diverse and inclusive work environment where employees can thrive and make a significant... Show More
Job Requirements
- High school diploma/GED and 5 years' experience in a related field
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience
- OR 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry (preferred)
- Trained in multi-channel communication (preferred)
- Bilingual (preferred)
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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