Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Job Description
Cox Automotive is a leading provider of automotive services and technology solutions based in the United States. Renowned for its commitment to transforming the automotive industry, Cox Automotive focuses on delivering innovative technology and exceptional customer experiences to both drivers and dealers alike. The company manages iconic consumer brands including Autotrader and Kelley Blue Book, as well as dealer-facing industry leaders such as vAuto and Manheim. Cox Automotive prides itself on fostering a people-centered work culture, promoting values of inclusivity, collaboration, and excellence. Employees at Cox Automotive benefit from a supportive environment that encourages professional growth and development, along with... Show More
Job Requirements
- High School Diploma/GED and 5 years' experience in a related field
- OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience
- OR 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
Job Qualifications
- High School Diploma/GED and 5 years' experience in a related field
- OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience
- OR 7 years' experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry (preferred)
- Trained in multi-channel communication (preferred)
- Bilingual (preferred)
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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