Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.00 - $32.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a renowned company operating in the telecommunications sector, providing a wide range of services including internet, television, and phone solutions to residential and business customers. Known for its commitment to customer service and innovative technology solutions, Cox Communications has established itself as a leader in the industry. With a strong focus on client satisfaction and operational excellence, the company supports a dynamic and inclusive work environment that values teamwork, integrity, and continuous learning. Employing thousands of professionals across various locations, Cox offers comprehensive employment opportunities ranging from entry-level to senior leadership roles. The company is dedicated to... Show More
Job Requirements
- High school diploma/GED and 5 years experience in a related field
- Experience with managing customer/client escalations in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications
Job Qualifications
- High School Diploma/GED and 5 years' experience in a related field
- Experience with managing Customer/Client Escalations in a Customer Service Environment
- Working knowledge and proficiency with Microsoft Office applications
- Experience in logistics in the automotive industry
- Trained in Multi-Channel Communication
- Bilingual
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed defined key performance indicators
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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