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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $22.02 - $33.08
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading American company specializing in digital cable television, telecommunications, and home automation services. Renowned for its commitment to customer satisfaction and innovation, Cox Communications consistently strives to provide exceptional service and technological advancements to its clients. As a major player in the telecommunications industry, Cox offers a dynamic and collaborative work environment that fosters growth, creativity, and professional development. The company values diversity and inclusion, encouraging employees to bring their unique perspectives to work every day. With a strong emphasis on community involvement and sustainability, Cox Communications continues to expand its reach and impact while maintaining... Show More
Job Requirements
- High school diploma/GED and 5 years' experience in a related field
- Experience with escalation calls in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications and Salesforce
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field
- Experience with escalation calls in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications and Salesforce
- Experience in logistics in the automotive industry
- Trained in multi-channel communication
- Bilingual
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established inbound call quality guidelines and key performance criteria
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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