Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.02 - $33.08
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services in the United States. Known for its commitment to innovation and customer satisfaction, Cox offers a dynamic work environment where employees are encouraged to grow professionally and contribute to exceptional client experiences. The company operates across multiple states with significant presence in cities like Phoenix, Arizona, and Atlanta, Georgia, providing robust telecommunications solutions to a diverse client base. Emphasizing a hybrid work model, Cox Communications fosters flexibility while maintaining strong interpersonal collaboration among its teams.
In the role of Senior Logistics Concierge, yo... Show More
In the role of Senior Logistics Concierge, yo... Show More
Job Requirements
- High School Diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with escalation calls in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications and Salesforce
- Must reside within 50 miles of Phoenix, AZ or Atlanta, GA office
- Must be available to work on-site every Wednesday
- Must be authorized to work in the United States without sponsorship
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Job Qualifications
- High School Diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with escalation calls in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications and Salesforce
- Experience in logistics in the automotive industry preferred
- Trained in multi-channel communication preferred
- Bilingual preferred
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established inbound call quality guidelines and key performance criteria
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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