Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.02 - $33.08
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Bereavement leave
voting time off
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
About Cox Communications and the Senior Logistics Concierge Role
Cox Communications is a leading American company specializing in digital cable television, telecommunications, and home automation services. Established with a commitment to connect communities and improve lives, Cox Communications stands as a prominent cable provider across various U.S. markets, recognized for its innovative technology and exceptional customer service. The company operates a broad portfolio that includes high-speed internet, video entertainment, and business services, serving millions of customers nationwide. Cox is dedicated to fostering an inclusive workplace and contributing to community development with a focus on sustainability and social responsibility.
The S... Show More
Cox Communications is a leading American company specializing in digital cable television, telecommunications, and home automation services. Established with a commitment to connect communities and improve lives, Cox Communications stands as a prominent cable provider across various U.S. markets, recognized for its innovative technology and exceptional customer service. The company operates a broad portfolio that includes high-speed internet, video entertainment, and business services, serving millions of customers nationwide. Cox is dedicated to fostering an inclusive workplace and contributing to community development with a focus on sustainability and social responsibility.
The S... Show More
Job Requirements
- High school diploma/GED and 5 years experience in a related field or a different combination such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years experience or 7 years experience in a related field
- experience with escalation calls in a customer service environment
- working knowledge and proficiency with Microsoft Office applications and Sales Force
- must reside within 50 miles of Phoenix, AZ or Atlanta, GA office
- ability to work hybrid with in-office attendance every Wednesday
- authorized to work in the United States without sponsorship
- no OPT, CPT, STEM/OPT or visa sponsorship now or in the future
Job Qualifications
- High school diploma/GED and 5 years experience in a related field
- experience with escalation calls in a customer service environment
- working knowledge and proficiency with Microsoft Office applications and Sales Force
- experience in logistics in the automotive industry (preferred)
- trained in multi-channel communication (preferred)
- bilingual (preferred)
Job Duties
- Become proficient in all knowledge base requirements to resolve clients needs as efficiently as possible
- become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- manage high volume of tasks in a timely and efficient manner
- identify client needs, research issue and provide solutions and or alternatives
- build sustainable relationships and engage clients by providing best-in-class service
- meet and or exceed established inbound call quality guidelines and key performance criteria
- provide excellent client service and advocacy
- work across the organization as needed to resolve client requests
- assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
- work orders escalated to the dealer team in the order management
- effectively communicate to the client how to use any of our client facing tools
- perform other duties as deemed necessary by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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