Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.02 - $33.08
Benefits
Paid Time Off
Paid holidays
Bereavement leave
Voting leave
Jury duty leave
Volunteer time off
Military leave
Parental leave
Job Description
Cox Communications is a leading telecommunications company known for providing high-quality services in internet, video, and voice solutions to residential and business customers across the United States. With a rich history of innovation and customer-centric solutions, Cox Communications continuously strives to enhance the way people connect and communicate in today's digital world. As a company committed to employee growth and the delivery of excellent service, Cox offers dynamic opportunities for professionals across various business functions.
The Senior Logistics Concierge role at Cox Communications is an integral part of the customer service and client advocacy team within a hybrid call center... Show More
The Senior Logistics Concierge role at Cox Communications is an integral part of the customer service and client advocacy team within a hybrid call center... Show More
Job Requirements
- High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with escalation calls in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications and Sales Force
Job Qualifications
- High school diploma/GED and 5 years' experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience or 7 years' experience in a related field
- Experience with escalation calls in a customer service environment
- Working knowledge and proficiency with Microsoft Office applications and Sales Force
Job Duties
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs, research issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established inbound call quality guidelines and key performance criteria
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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