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Sr. Hospitality Program Manager, Bay Area

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $132,500.00 - $133,100.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Life insurance
Paid Time Off
Wellness Program

Job Description

Visa is a global leader in payments technology, facilitating seamless transactions among consumers, merchants, financial institutions, and government entities across more than 200 countries and territories. The company's mission is centered on uplifting everyone, everywhere by being the most effective way to pay and be paid. Renowned for its innovation and commitment to financial inclusion, Visa creates impactful solutions that empower businesses and individuals alike. Its extensive network and state-of-the-art technology enable secure and convenient financial transactions on a global scale. Visa values employees who strive to make meaningful differences, offering them the opportunity to tackle significant challenges, enhance their... Show More

Job Requirements

  • Bachelor's degree or advanced degree (Masters, MBA, JD, MD, PhD)
  • Minimum 8 years of relevant hospitality or operations experience
  • Proven vendor and contract management experience
  • Demonstrated ability to manage multi-million dollar budgets
  • Excellent communication and presentation skills
  • Ability to work onsite in the San Francisco Bay Area
  • Willingness to travel 5-10% of the time

Job Qualifications

  • Bachelor's degree or advanced degree (Masters, MBA, JD, MD, PhD)
  • 8 or more years of relevant work experience with a Bachelor degree or at least 5 years of experience with an advanced degree or 2 years of work experience with a PhD
  • Preferred 9 or more years of relevant experience with a Bachelor degree or 7 or more years with an advanced degree or 3 or more years with a PhD
  • Senior level hospitality and operations expertise with minimum 10 years of experience in retail management, corporate services, or related field
  • Proven ability to onboard and manage multiple vendors and contractors
  • Experience in financial and business management including budget oversight
  • Strong analytical and communication skills
  • Highly effective interpersonal skills and passion for cross functional collaboration

Job Duties

  • Own and lead the workplace hospitality and culinary program across two flagship sites, ensuring a consistent, high quality, and engaging experience that reflects Visa's culture and values
  • Manage a combined annual budget of approximately 8M USD, ensuring fiscal responsibility while delivering outstanding service, quality, and value in alignment with service level agreements
  • Serve as Visa's onsite food program subject matter expert, establishing and upholding standards of excellence, driving consistency, efficiency, and innovation across all hospitality offerings
  • Provide operational oversight of onsite cafes and hospitality services, ensuring culinary execution, quality, and experience Visa's standards of excellence
  • Lead vendor and contract management, partnering with third party suppliers to deliver seamless daily operations while continuously improving performance, compliance, and guest satisfaction
  • Develop and execute an effective internal communications strategy across four sites to drive employee engagement, promote offerings, and optimize program investment
  • Communicate program progress, insights, and milestones to executive leadership, translating operational performance into clear, strategic updates

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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