Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,058.00 - $53,040.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Flexible vacation
wellness days
volunteering days
Annual stay credits
Workplace flexibility
Job Description
Sonder (NASDAQ: SOND) is a premier global hospitality brand that has pioneered a new way to experience travel through its premium, design-forward apartments and boutique hotels tailored for the modern, savvy traveler. Founded in 2014, Sonder has grown exponentially to be recognized across more than 40 key markets spanning nine countries and three continents, making it a truly international hospitality provider. What sets Sonder apart is its seamless integration of thoughtfully designed spaces with technology-enabled services, offering guests an unparalleled, flexible, and convenient travel experience all accessible via the intuitive Sonder app. This platform allows guests to self check-in, manage... Show More
Job Requirements
- High school diploma or equivalent
- demonstrated experience in hospitality or service industry
- strong interpersonal and communication skills
- ability to handle guest interactions professionally
- problem-solving skills
- comfort with technology and multiple software applications
- physical ability to stand for long periods and lift/carry up to 50 pounds
- flexible availability including evenings, weekends, and holidays
- access to a reliable smartphone
- valid driver's license and clean driving record
- reliable vehicle and proof of insurance
Job Qualifications
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
- demonstrated experience using customer communication software such as Salesforce
- personable, service-minded, and positive
- excellent problem-solving skills, with a proactive approach to addressing guest needs
- strong computer literacy and writing skills
- comfortable switching between multiple desktop and mobile applications
- organized, hardworking, and detail-oriented
- flexible schedule and open to working evenings, weekends, and holidays
- ability to remain standing for extended periods and lift and/or carry items up to 50 pounds
- proficiency in languages other than English is an asset
- this role requires regular access to a reliable smartphone for work purposes
- this role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance
Job Duties
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk
- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible
- Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision
- Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable
- assist with training and mentorship for Front Desk Hospitality Agents
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Support multiple Sonder properties throughout the local market, as required
- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience
- In markets where applicable you will also be required to set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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