Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
performance-based incentives
Healthcare coverage
Dental Insurance
Paid Time Off
Retirement benefits
Employee Discounts
Professional development opportunities
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading name in location-based entertainment, boasting over 360 locations across North America. The company specializes in experiential entertainment, including bowling, amusements, water parks, and family entertainment centers. Lucky Strike Entertainment is also the proud owner of the Professional Bowlers Association, a major league bowling organization and a growing media property with millions of fans worldwide. This dynamic company thrives on creativity, intelligence, and a driven mindset, fostering a corporate culture that values diversity, inclusivity, and an unwavering commitment to excellence.
Working at Lucky Strike Entertainment means being part of a b... Show More
Working at Lucky Strike Entertainment means being part of a b... Show More
Job Requirements
- High school diploma
- Two to three years in hospitality, training, or a managerial role
- Proven experience in implementing training programs for frontline and/or management staff
- Experience with performance coaching, leadership development, and hospitality service standards
- Ability to work varying shifts, weekends, holidays, and extended workdays
- Willingness to travel extensively, typically 80 percent or higher
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Job Qualifications
- Strong background in hospitality or training
- Exceptional communication and presentation skills
- Experience in mentoring, coaching, developing and leading
- Ability to deliver high-quality results under tight deadlines
- Outgoing personality and disciplined work ethic
- Manager experience required
- Multi-unit manager experience preferred
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
Job Duties
- Identify training and performance support needs across locations
- Coach management teams to facilitate effective training for their staff, including on-the-job development
- Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training
- Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards
- Support implementation and adoption of new technology tools to enhance operational efficiency
- Mentor, coach Field Operations Support Managers
- Develop selected locations to meet company standards for certification as training centers
- conduct validation visits and provide ongoing coaching to ensure compliance and excellence
- Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance
- Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment
- Collaborate cross-functionally with other departments to support training initiatives
- Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed
- Provide feedback to employees and managers to support ongoing development
- Support special projects and ongoing operational needs as assigned
- Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs
- Extensive regional travel is required
- Serve as subject matter expert (SME) for all operational company processes
- Conduct post-project evaluations to assess success and identify best practices
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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