Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $74,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
The Hawai'i Convention Center, located just steps from the vibrant Waik\imacr;k\imacr; district, is a premier event destination renowned for its stunning blend of architectural innovation and natural beauty. Designed by the world-renowned firms Wimberly Allison Tong & Goo and LMN, this luminous and expansive facility seamlessly integrates cutting-edge technology with the authentic island ambiance that reflects the rich cultural diversity and legendary spirit of aloha. Featuring open sky and sunlit spaces shaded by terraces and lanais, along with tranquil courtyards, cascading waterfalls, and picturesque fishponds, the Hawai'i Convention Center provides an inspiring and serene backdrop for meetings, conferences, and special... Show More
Job Requirements
- High school diploma or equivalent
- 4-5 years of related work experience
- Experience managing and/or planning events
- Excellent customer service skills
- Proficient with Microsoft Office 365
- Strong oral and written communication skills
- Ability to establish and maintain cooperative work relationships
- Excellent organizational skills
- Ability to manage multiple priorities and work independently
- Demonstrated problem-solving and independent thinking skills
- Positive, team-oriented attitude
- Self-starter willing to take on additional responsibility
- Ability to work varying schedules as per business needs
- Ability to stand or remain stationary for several hours
- Ability to walk or move around frequently
- Commitment to working harmoniously and providing exceptional customer service reflecting the Aloha Spirit
Job Qualifications
- High school diploma or its equivalency
- 4-5 years of related work experience
- Experience managing and/or planning events including communicating with internal teams and clients
- Excellent customer service skills with diverse backgrounds
- Proficient with Microsoft Office 365
- Effective oral communication and listening skills
- Effective written communication skills including correspondence, contracts, memos and reports
- Experience building cooperative and productive work relationships
- Strong organizational and time management skills with attention to detail
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Demonstrated problem-solving skills and handling confidential information
- Positive, team-oriented attitude
- Self-starter with enthusiasm for additional responsibilities
- Ability to multi-task multiple accounts while meeting deadlines
- Able to stand or remain stationary for several hours
- Able to move about frequently for several hours
Job Duties
- Manages various types of events as dictated by ongoing event activity
- Manages all logistics for events booked at HCC
- Determines event strategies and plans how to accomplish event success
- Primary contact and principal liaison during an event
- Determines needs and resolves problems by making strategic, business oriented and client-serving decisions
- Builds and maintains successful business relationships with clients to provide exceptional customer service and increase future bookings or returns
- Provides paperwork for the planning of a successful event such as resumes, work orders, floor plans, event reports, and final invoicing
- Provides detailed accounting of all event charges and collects payment in advance as outlined in the license agreement
- Accepts project work assigned by the Director of Events and attends meetings regularly with support departments to improve efficiencies and reduce costs
- Runs reports and understands key performance indicators with the USI framework
- Ensures customers receive correct and up to date information about programs, events, and quoted prices
- Ensures customer needs are efficiently and effectively identified and questions or concerns are resolved
- Monitors events to ensure all building rules, policies and safety procedures are adhered to and enforced
- Conducts site tours of the facility to prospective or booked clients
- Shows the variety of usage, operations and functions the facility can provide
- Conducts precon meetings and presentations as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink simplifies hospitality hiring.
You may be also interested in: