Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $189,000.00 - $217,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
financial benefits
Annual incentive
Paid Time Off
Professional development opportunities
Job Description
The Senior Director I, Agency Operations & MarTech Implementation position is a pivotal leadership role within the North America Operating Unit (NAOU) of a prominent global marketing organization. This role centers on managing agency relationships and the implementation and governance of Marketing Technology (MarTech) tools that enhance marketing operations across the NAOU. The hiring establishment is well-known for its commitment to innovation, operational excellence, and integration of creative, media, and technological solutions to drive marketing efficiency and effectiveness. This company operates within the marketing and advertising sector, working closely with an expansive network of creative, media, and technological agencies and... Show More
Job Requirements
- Bachelor's degree
- 10+ years of experience in agency operations, project management, or MarTech implementation
- proven experience managing agency relationships in a large matrixed organization
- expertise in MarTech platforms and workflow automation
- demonstrated success in technology adoption and change management
- strong strategic thinking and business acumen
- excellent communication and leadership skills
- experience working with agencies
Job Qualifications
- Bachelor's degree required
- advanced degree preferred
- 10+ years of experience in agency operations, project management, or MarTech implementation
- proven experience managing creative, media, and technology agency relationships
- deep expertise in MarTech platforms such as Adobe Workfront, DAM, GenStudio, Firefly/Fizzion
- demonstrated success in technology adoption and change management
- strong strategic thinking and business acumen
- excellent communication, collaboration, and leadership skills
- experience working with agencies is required
Job Duties
- Serve as the primary point of contact for NA Marketing Community on all agency operations, processes, and tools
- manage agency relationships including contracts, SOWs, payments, and performance tracking
- oversee selection, onboarding, and marketing process for Open X
- lead agency roster assessment for new capabilities
- track and report on OU scope of work, project briefs, fees, and agency mix
- coordinate Open X and Studio X transformation including roadmaps and performance surveys
- lead rollout, training, and adoption of MarTech tools developed by Studio X
- ensure Studio X MarTech solutions are integrated and scaled
- track agency and Studio X deliverables and compliance
- collaborate with Studio X leadership on tool implementation and governance
- support transition of Studio X functions into MarTech/Agency Ops remit
- develop and digitize agency engagement processes and training resources
- champion change management for MarTech and agency processes
- train and support marketers on agency evaluations and project management tools
- drive operational efficiency, compliance, and risk mitigation
- partner with Marketing Procurement and Platform Services for alignment and compliance
- influence and align senior leaders on new processes and tools
- represent NAOU in global agency and MarTech community
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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