Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
On-site childcare
On-site fitness center
Job Description
PetSmart is a leading pet specialty retailer dedicated to improving the lives of pets and pet parents across the nation. The company operates a vast network of stores and Distribution Centers (DCs) focused on delivering the right products at the right time. The Supply Chain team at PetSmart plays a crucial role in ensuring the seamless movement of products from vendors to DCs and then to retail stores efficiently and timely. This team’s mission is to optimize every step of the supply chain process, enhancing productivity, service quality, and cost-effectiveness while supporting the overall company growth strategy.
PetSmart's Phoeni... Show More
PetSmart's Phoeni... Show More
Job Requirements
- Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field
- 12+ years of progressive leadership experience in distribution center or supply chain operations
- Proven experience leading multiple DCs through direct leadership of General Managers
- Demonstrated success in managing safety, service, cost, productivity, and people outcomes
- Background in setting operating standards and governance models
- Knowledge of DC operations including labor planning and inventory management
- Experience managing operating budgets and capital investments
- Strong talent development and succession planning skills
- Excellent communication and cross-functional collaboration skills
- Ability to travel up to 25%
Job Qualifications
- Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field
- advanced degree preferred
- 12+ years of progressive leadership experience in distribution center or supply chain operations, including multi-site or network-level responsibility
- Proven experience leading multiple DCs through direct leadership of General Managers or senior site leaders
- Demonstrated success owning enterprise-wide performance across safety, service, cost, productivity, and people outcomes
- Proven background in setting operating standards, governance, and accountability models across geographically dispersed operations
- Deep knowledge of DC operations including labor planning, inventory management, material handling systems, and transportation interfaces
- Proven financial acumen with experience managing operating budgets, capital investments, and long-range network planning
- Demonstrated strength in talent development, succession planning, and building high-performing leadership teams
- Excellent executive communication and cross-functional partnership skills, with the ability to influence enterprise decision-making
Job Duties
- Provide strategic and operational leadership for the Distribution Center network through direct management of 3-4 General Managers
- Establish clear expectations, performance standards, and governance models for GMs and DC leadership teams
- Communicate enterprise strategy, priorities, and business objectives, translating them into actionable regional and site-level plans
- Develop and own network-wide operational and financial goals aligned with the company’s mission, vision, values, and long-term growth strategy
- Drive results across DC and Supply Chain dashboards, holding GMs accountable for service levels, productivity, cost control, and operational KPIs
- Lead initiatives to reduce DC cost as a percentage of sales through process optimization, labor efficiency, automation, and continuous improvement
- Partner with Finance to develop and manage operating budgets, capital investments, and long-range network planning
- Champion standardized operating models, best practices, and scalable processes across the DC network
- Lead network-wide transformation initiatives, including technology adoption, automation, systems enhancements, and new DC start-ups or expansions
- Ensure the DC network can flex and scale to support business growth, seasonal volume, and evolving customer expectations
- Provide executive oversight of facility and equipment maintenance, ensuring infrastructure reliability, regulatory compliance, and long-term asset sustainability
- Set the tone and expectation for a strong safety culture, ensuring all safety, regulatory, and compliance standards are consistently met or exceeded across the network
- Provide executive leadership for talent development, engagement, and retention across all DCs
- Build and execute robust succession plans for GMs, DC leaders, and critical operational roles to ensure leadership continuity
- Act as a senior enterprise leader, collaborating across functions to align distribution strategy with merchandising, transportation, inventory, and customer service objectives
- Influence enterprise decision-making by providing insights on distribution capabilities, constraints, risks, and opportunities
- Represent DC Operations in executive forums, steering committees, and strategic planning discussions
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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