Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
retirement programs
Paid parental leave
Educational Reimbursement
Employee assistance program
Voluntary insurance programs
perks and discounts
Job Description
The Hertz Corporation is a globally recognized leader in vehicle rental services, operating under the renowned brands Hertz, Dollar Car Rental, and Thrifty Car Rental. With approximately 9,700 corporate and franchise locations spread across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz stands as one of the largest and most trusted airport general use vehicle rental companies worldwide. The company's commitment to delivering exceptional customer experiences, innovative service solutions, and maintaining brand integrity has cemented its position as a prominent player in the car rental industry.
As an enterprise, Hertz... Show More
As an enterprise, Hertz... Show More
Job Requirements
- University degree or equivalent management experience
- Minimum 7 years Hertz Rent a Car or HLE operations experience
- 7+ year people management experience, managing remote teams preferred
- Strong working knowledge of financial statements and metrics
- Demonstrated project management and stakeholder management skills
- Strong understanding of Hertz operations and systems
- Strong working knowledge of franchise law and contracting
- Excellent written and oral communication skills
- Ability to resolve conflicts
- Proficiency in Microsoft Office
- Ability to translate budgets into results
- Understanding of franchisor/franchisee relationship dynamics
- Team oriented with cross-functional collaboration skills
- Bilingual Spanish a plus
Job Qualifications
- University degree or equivalent management experience
- Minimum of 7 years Hertz Rent a Car or HLE operations experience
- Over 7 years of people management experience preferably managing remote workforce
- Strong knowledge of financial statements and metrics
- Demonstrated project management and stakeholder management capabilities
- Strong understanding of Hertz operations and systems
- Strong knowledge of franchise law and contracting
- Ability to communicate effectively both written and oral
- Proven skills in conflict resolution
- Ability to translate budgets into actionable results and accountability
- Proficiency in Microsoft Office applications
- Understanding of successful franchisor/franchisee relationships
- Team player with the ability to build cross-functional relationships
- Bi-lingual Spanish considered a plus
Job Duties
- Protect the integrity of the brand system through the Franchise Disclosure Document (FDD), franchise agreements and related programs
- Budget and P&L ownership for NA franchise operations
- Maintain positive relationships with franchisees providing ongoing support, communications, operational assessment, business analysis, administration and compliance
- Manage the NA team including budget and responsibilities
- Ensure all franchise documentation and reporting are accurate and up to date
- Monitor Net Promoter Score and service complaint data and work with operators to achieve customer satisfaction targets
- Negotiate and execute franchise agreements through due diligence and collaboration with Legal, Finance and Operations
- Provide financial oversight, develop revenue streams and maintain minimal receivables
- Ensure franchise compliance and consistent brand application across all operations
- Facilitate communication and rollout of new programs to franchise owners
- Conduct franchise location visits for compliance and business development
- Develop and implement contract management processes
- Coordinate franchise openings, transfers and transitions
- Develop reports and tools to measure franchise performance and compliance
- Manage coordination of franchise educational programs
- Serve as trusted partner to Franchise Council and franchisees
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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