Sr. Customer Assistance Representative - Reagan Airport
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Consistent full time 40 hour per week schedule
employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development
Job Description
Enterprise Mobility is a premier provider in the automotive rental and leasing industry, operating some of the most recognized car rental brands in North America including Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car. As the largest and fastest growing privately owned mobility company in the region, Enterprise Mobility has built a reputation for excellence not only in its services but also as a highly preferred employer, frequently recognized as one of the top places to work. With a comprehensive network that spans more than 9,500 locations across over 90 countries and territories, Enterprise Mobility manages a vast... Show More
Job Requirements
- Must be at least 18 years old
- Must have at least 6 months experience in sales, customer service, leadership or management
- Must be physically able to perform job duties including outdoor work, standing, bending, squatting, and moving quickly
- Must have a valid US driver’s license
- Must be authorized to work in the United States without sponsorship
- Must pass a satisfactory background check including driving record, employment references, education verification, and social security validation
- No more than 2 moving violations or at-fault accidents in the past 3 years
- No DUI or DWI on driving record in the last 3 years
Job Qualifications
- High school diploma or equivalent
- At least 6 months experience in sales, customer service, leadership or management
- Leadership experience from organizations, clubs, volunteer work, community service, athletics, or military service preferred
- Valid US driver’s license
- Ability to deliver excellent customer service
- Strong communication and interpersonal skills
- Basic administrative and accounting skills
Job Duties
- Take incoming calls for reservations, rate quotes, general inquiries, and provide resolutions for customers and associated agencies
- Manage outgoing calls including callback management, accounts receivable, and other assigned communications
- Provide high-level customer service by assessing rental needs and assisting customers in person and via phone
- Meet and greet customers promptly, offering friendly and efficient service
- Deliver directions and general assistance to customers as needed
- Assess rental vehicle conditions upon return and process vehicle returns, check-ins, and exit kiosk transactions
- Market company services effectively while safely transporting customers, offering additional service options when appropriate
- Communicate rental terms, vehicle features, and optional products including upgrades and protection plans
- Notify management of any vehicle issues or necessary maintenance
- Clean vehicle interiors and exteriors using hand or mechanical washing methods
- Perform administrative and basic accounting functions including billing support, accounts receivable, and report generation
- Undertake miscellaneous and backup duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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