Sr. Coordinator, Group Travel (International travel booking experience REQUIRED)

Sandy Springs, GA, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $28.00

Work Schedule

Standard Hours

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401k plan

Paid holidays

Personal time off

Remote work option

Laptop and mobile phone provided

Global Giveback program

Job Description

M&IW is a renowned global event management firm specializing in providing comprehensive solutions for virtual, hybrid, and in-person experiences of varying scales. As a third-generation, privately held, certified Women’s Business Enterprise (WBE), M&IW has been a trusted leader in the industry for over 50 years. Headquartered in Wisconsin, USA, M&IW boasts a dynamic remote workforce spread across the United States, United Kingdom, China, and Brazil, reflecting its commitment to delivering international expertise and localized support.

M&IW’s extensive portfolio covers a broad range of event-related services including Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Product... Show More

Job Requirements

College degree or equivalent experience
Minimum 5+ years in international group booking and ticketing
Strong knowledge of fare construction across multiple airlines
Expertise in creating efficient, cost-effective roundtrip itineraries on a single ticket
Knowledge of international airport logistics and airline-specific policies (seating, baggage, ticket changes/refunds)
Ability to book and ticket large, complex programs (500+)
Excellent oral and written communication skills
Ability to manage multiple projects simultaneously
Familiarity with travel management and database programs (Cvent, Galileo preferred)
Proficiency in Microsoft Office
Willingness to participate in training and advance industry knowledge

Job Qualifications

College degree or equivalent experience
Minimum 5-7 years of experience in the meetings/travel industry
Proven excellent oral and written communication skills in both internal and client-facing environments
Demonstrated track record of successfully managing multiple projects simultaneously
Knowledge of database and travel management programs (Cvent and Galileo preferred)
Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
Experience with additional agency software such as iBank, iQCX, Booking Builder, Magnatech, and/or SafeToGo is a plus

Job Duties

Follow all client mandated SOPs as required
Secure timely and accurate air reservations consisting of domestic itineraries according to set meeting parameters
Monitor flight arrivals and departures for your programs
Utilize proper airline discounts
either M&IW or client’s and track savings
Manage block airline space
Knowledge of exchanges, voids, refunds, and debit memos
Review queues on a daily basis
Knowledge of complex, manual exchanges and pricing records
Provide quality control processes for your reports
Communicate with the Attendee Experience Coordinator any changes to registration which affect hotel dates
Communicate to Event Owner any items of concern not limited to deviations and high airfare costs
Ability to book and ticket large, complex programs (500+)
Adhere to airline budget per program
Correct final billing within client-specified requirements
Reconciliation management including estimated invoice and final invoice requirements
Attend internal and external training (Galileo) and networking opportunities to further industry knowledge
Seek out training and advancement by working with senior individuals and leaders in the department
Keep updated on all airline procedural changes

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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