Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Fertility benefits
401k plan
Paid Time Off
sick leave
Parental leave
short-term disability insurance
long-term disability insurance
telemedicine
Mental wellness support
Job Description
Restaurant Brands International Inc. (RBI) stands as one of the world's leading quick service restaurant companies, boasting nearly 45 billion dollars in annual system-wide sales and operating over 32,000 restaurants in more than 120 countries and territories globally. RBI owns and manages four of the most iconic and widely recognized quick service restaurant brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Each of these brands has independently served their guests, franchisees, and communities for many decades, building a legacy grounded in quality, service, and community support. RBI’s mission revolves around creating the most loved restaurant brands worldwide by leveraging... Show More
Job Requirements
- Bachelor's degree in business, hospitality, or a related field
- Minimum 3 years of restaurant operations leadership experience in quick service restaurant (QSR)
- Demonstrated ability to improve operational execution and guest satisfaction
- Experience in training, coaching, or leading restaurant managers and teams
- Strong coaching and practical feedback skills
- Excellent knowledge of QSR routines, guest service fundamentals, and food safety standards
- Ability to analyze data and create actionable plans
- Highly organized and able to manage multiple restaurants effectively
- Strong communication and team collaboration skills
Job Qualifications
- Bachelor's degree in business, hospitality, or a related field
- 3 plus years of restaurant operations leadership experience in quick service restaurant (QSR)
- Proven track record of improving operational execution and guest satisfaction
- Experience in training, coaching, or leading restaurant managers and teams
- Strong coaching and training ability with practical in-the-moment feedback skills
- Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
- Ability to analyze guest and operational data and translate into clear action plans
- Highly organized and disciplined
- Comfortable managing a large portfolio
- Strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- Coach restaurant general managers and leadership teams on critical drivers of guest satisfaction including speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- Observe service routines and deliver immediate, constructive feedback
- Track execution against bottom-performer routines and other operational frameworks to ensure compliance with brand standards
- Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
- Partner with restaurant leaders to implement action plans that directly improve guest outcomes
- Conduct follow-ups to verify progress and reinforce accountability
- Share success stories and practical playbooks across restaurants to scale successful practices
- Deliver in-restaurant coaching and training for managers and district managers
- Support the rollout of new operations initiatives, technology, or training programs
- Reinforce Popeyes Academy learning with live, practical application in the restaurant
- Build capability in restaurant general managers and shift leaders to sustain improvements beyond visits
- Partner with franchise business partners to align restaurant-level operations coaching with broader franchise business plans
- Provide monthly updates to franchise business partners on progress within assigned restaurants highlighting commitments, follow-ups, and results
- Escalate persistent performance issues and ensure support from operations services leadership
- Document findings, monitor corrective actions, and track guest experience KPIs
- Join restaurant visits with franchise business partners, share operational insights, and align coaching plans with business priorities
- Prepare visit reports, update tracking systems, and maintain communication with field and operations services leadership
- Participate in franchise business partner-led business reviews when operations improvement is a top priority, presenting operational insights and progress updates
- Conduct deep-dive operations reviews with underperforming restaurants and escalate chronic issues as needed
- Support systemwide initiatives including new restaurant openings, Elevate rollouts, and seed training for brand initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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