Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Fertility benefits
401(k) Plan
Paid Time Off
sick leave
Parental leave
short-term disability
long-term disability
telemedicine
Mental wellness support
Job Description
Restaurant Brands International Inc. (RBI) stands as one of the world's leading quick service restaurant companies, boasting nearly $45 billion in annual system-wide sales and over 32,000 restaurants across more than 120 countries and territories. RBI owns four of the world's most iconic and widely recognized quick service restaurant brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Each of these brands has a rich history of serving guests, franchisees, and communities for decades, earning reputations for quality service and strong community ties. RBI operates with a commitment to sustainability and positive impact through its Restaurant Brands for Good framework,... Show More
Job Requirements
- Bachelor's degree in Business, Hospitality, or a related field
- minimum 3 years of restaurant operations leadership experience in quick service restaurants
- demonstrated success in improving operational execution and guest satisfaction
- proficiency in coaching and training restaurant managers and teams
- ability to provide immediate, actionable feedback
- thorough understanding of quick service restaurant operations, guest service, and food safety standards
- analytical skills to assess and interpret guest and operational data
- excellent organizational and multitasking capabilities
- strong interpersonal and communication skills
Job Qualifications
- Bachelor's degree in Business, Hospitality, or a related field
- 3+ years of restaurant operations leadership experience in QSR
- proven track record of improving operational execution and guest satisfaction
- experience in training, coaching, or leading restaurant managers and teams
- strong coaching and training ability with practical 'in-the-moment' feedback skills
- excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
- ability to analyze guest and operational data and translate into clear action plans
- highly organized, disciplined, and comfortable managing a large portfolio
- strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- coach restaurant general managers and leadership teams on critical drivers of guest satisfaction such as speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- observe service routines and deliver immediate, constructive feedback
- track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards
- use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
- partner with restaurant leaders to implement action plans that directly improve guest outcomes
- conduct follow-ups to verify progress and reinforce accountability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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