Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid parental leave
telemedicine
Mental wellness support
Paid Time Off
Dental Insurance
Retirement Plan
Job Description
Restaurant Brands International Inc. (RBI) is one of the world's largest quick service restaurant companies, commanding nearly $45 billion in annual system-wide sales and operating over 32,000 restaurants across more than 120 countries and territories. RBI owns four of the most prominent and iconic quick service restaurant brands globally — TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving diverse customers, franchisees, and communities for decades, establishing lasting reputations through their core values, product quality, and committed service. The company is dedicated to improving sustainable outcomes related to food, planet, people, and communities through... Show More
Job Requirements
- Bachelor's degree in Business, Hospitality, or a related field
- Minimum 3 years of experience in restaurant operations leadership within the quick service restaurant industry
- Proven experience in operational execution and customer satisfaction improvement
- Experience coaching and training restaurant management teams
- Strong knowledge of QSR operating standards and food safety protocols
- Skilled in data analysis and operational planning
- Organized, disciplined, and able to manage multiple restaurant locations
- Excellent interpersonal and communication skills
- Ability to deliver constructive feedback effectively
Job Qualifications
- Bachelor's degree in Business, Hospitality, or related field required
- 3+ years of restaurant operations leadership experience in QSR
- Proven track record of improving operational execution and guest satisfaction
- Experience in training, coaching, or leading restaurant managers and teams
- Strong coaching and training ability with practical in-the-moment feedback skills
- Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
- Ability to analyze guest and operational data then translate into clear action plans
- Highly organized, disciplined, and comfortable managing a large portfolio
- Strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- Coach restaurant general managers and leadership teams on critical drivers of guest satisfaction including speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- Observe service routines and deliver immediate, constructive feedback
- Track execution against bottom-performer routines and other operational frameworks ensuring compliance with brand standards
- Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
- Partner with restaurant leaders to implement action plans that improve guest outcomes
- Conduct follow-up visits to verify progress and reinforce accountability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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