Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $16.75
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Mental wellness support
financial wellness programs
Paid parental leave
telemedicine
Comprehensive paid leave
Employee Assistance Programs
Job Description
Restaurant Brands International Inc. (RBI) is one of the world's largest quick service restaurant companies, boasting nearly $45 billion in annual system-wide sales and over 32,000 restaurants operating in more than 120 countries and territories. As a leader in the global QSR industry, RBI owns and manages four of the most prominent and iconic quick service restaurant brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Each of these independently operated brands has a rich history of serving their guests, franchisees, and local communities for decades. RBI emphasizes sustainability and social responsibility through its Restaurant Brands for Good framework, focusing... Show More
Job Requirements
- Bachelor's degree in business, hospitality, or a related field
- Minimum 3 years of leadership experience in quick service restaurant operations
- Demonstrated ability to improve operational execution and guest satisfaction
- Experience in providing training and coaching to restaurant managers and teams
- Strong skills in delivering practical feedback and coaching
- In-depth understanding of QSR operating routines and food safety standards
- Ability to analyze data and develop actionable plans
- Capable of managing multiple restaurant locations effectively
- Excellent communication and teamwork abilities
Job Qualifications
- Bachelor's degree in business, hospitality, or a related field
- 3+ years of restaurant operations leadership experience in QSR
- Proven track record of improving operational execution and guest satisfaction
- Experience in training, coaching, or leading restaurant managers and teams
- Strong coaching and training ability with practical "in-the-moment" feedback skills
- Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
- Ability to analyze guest and operational data and translate into clear action plans
- Highly organized and disciplined
- Strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- Coach restaurant general managers and leadership teams on critical drivers of guest satisfaction including speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- Observe service routines and deliver immediate, constructive feedback
- Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards
- Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
- Partner with restaurant leaders to implement action plans that directly improve guest outcomes
- Conduct follow-ups to verify progress and reinforce accountability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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